FAQ

1. How do I place an order?
Simply browse our collections, select your favorite items, choose your size, and add them to your cart. Proceed to checkout and follow the secure prompts to complete your order.

2. Can I modify or cancel my order?
You may request an order cancellation or modification within 24 hours of placing your order. Once an order has entered processing or has been shipped, changes or cancellations cannot be guaranteed.

3. Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive a confirmation email containing your order details.

4. Where do you ship?
We currently ship within the United States only.

5. What are your shipping options and costs?
• Standard Shipping: FREE (6–11 business days transit time).
• Express Shipping: $14.99 (5–7 business days transit time).

6. How long does it take to process an order?
Orders are processed within 1–2 business days, Monday through Friday.

7. How can I track my package?
Once your order leaves our warehouse, you will automatically receive a shipping confirmation email with a live tracking number.

8. What payment methods do you accept?
We accept all major secure payment options, including Shop Pay, PayPal, Google Pay, Apple Pay, Visa, MasterCard, American Express, Discover and Diners Club.

9. Is my payment information secure?
Yes. Our website uses SSL encryption during checkout, and payment information is processed through secure payment providers.

10. What is your return policy?
You may request a return within 30 days of receiving your order. Returned items must be unused, unworn, in their original condition, and include the original tags and packaging.

11. Who pays for return shipping?

If you receive a damaged, defective, or incorrect item and your claim is approved, we will provide a prepaid return shipping label.

For returns due to customer preference (such as selecting the wrong size or changing your mind), the customer may be responsible for return shipping costs unless otherwise stated.

12. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery at support@elanwears.shop and include your order number along with clear photos of the item and packaging. We will review your request and, if eligible, provide a replacement or refund.

13. How can I contact ElanWear?
If you need assistance, please contact us using the information below.

Brand Name: ElanWear

Email: support@elanwears.shop

Phone: +1 (570) 291-7311

Business Address: 434 Racetrack Rd, McDonough, GA 30252, United States

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)