Refund policy

At ElanWear, we strive to provide a positive shopping experience for every customer. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Eligibility Criteria for Returns

To be eligible for a return, the item must meet the following conditions:

• Be in the same condition as received.
• Be unworn, unwashed, and unused.
• Have all original tags attached.
• Be returned in its original packaging.
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

Order Cancellation or Changes

You may request to cancel or modify your order within 24 hours of placing it.

Once an order has entered processing or has been shipped, cancellation or order changes cannot be guaranteed.

To request a cancellation, please contact us as soon as possible at support@elanwears.shop and include your order number.

How to Start a Return

Step 1: Contact us via email at support@elanwears.shop with your Order Number and the reason for the return.

Step 2: Once your request has been reviewed and approved, we will provide return instructions, including the appropriate return address and any applicable shipping instructions.

Step 3: Pack the item securely and return it according to the instructions provided.

Please Note: Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• Defective or Damaged Products: If you receive an item that is defective, damaged during delivery, or incorrect, please contact us within 48 hours of delivery. If your claim is approved, we will provide a prepaid return shipping label or an appropriate solution at no additional cost.
• Customer Preference: For returns due to reasons such as ordering the wrong size, selecting the wrong item, or changing your mind, the customer may be responsible for return shipping costs unless otherwise stated.

Damages, Incorrect, or Missing Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete order, contact us within 48 hours of delivery at support@elanwears.shop. Please include your order number and clear photos of the item and packaging (if applicable). We will review your request and, if eligible, provide a replacement or refund in accordance with this policy.

Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please return the eligible item following this policy and place a new order through our website.

Refund Processing Time

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be issued to your original payment method within 14 days after approval. Processing times may vary depending on your bank, credit card issuer, or payment provider.

If more than 14 days have passed since your refund was approved and you have not received it, please contact us at support@elanwears.shop.

Contact Our Support Team

If you have any questions regarding returns, refunds, or cancellations, please contact us: